You may contact SHOP WITH ANGELA to request services via our General Contact form, our Personalized Request Form, Instagram or WhatsApp.

Your request for services is accepted by SHOP WITH ANGELA when we so agree orally by telephone or in writing by email, Instagram or WhatsApp. The contract between us will be formed by the contents of our email/telephone/WhatsApp/social media exchange, any other relevant documents, or confirmations we send to you (including invoices) and these terms and conditions.

During the request process, we'll provide details on any sourcing fees and explain termination options for ongoing services.

As we procure most items specifically to order, once we have started working on your request for services it may not be possible for you to cancel your request and you will be obliged to pay some or all of our fees for the relevant products ordered.

We will not be liable to you (or deemed to be in breach of our agreement with you) if an event outside our reasonable control delays our supply of services.

1. Our fees vary depending on the service provided. We usually don't charge a sourcing fee because we collaborate with a network of affiliates and partners. This allows you, the customer, to check out directly with the retailer and pay them instead of SHOP WITH ANGELA. You can find a list of our partners here. We encourage you to compare our prices with the retailer's website to ensure transparency. However, for premium brands that are difficult to source or for highly sought-after items, we may charge a premium fee to reflect the additional effort required.

2. When we accept your request for services or when you fill out the Personalized Request Form, we may require you to provide us with payment card details via our Credit Card Authorization form to secure the service request and any subsequent purchase(s) on your behalf. Once the item/s have been sourced and you have provided us with verbal confirmation to proceed, we will generate an invoice or pay by link, which is due immediately. Items will not be shipped until our invoice is paid. Our payment options are Bank Deposit, Wise App, Cash, and/or Credit Card (please note all Credit Card payments are subject to a 3% surcharge).

3. Items will be shipped directly to either our office for forwarding or to your specified address. We utilize Canada Post, UPS, FedEx, or DHL depending on the destination, with most orders shipped within 5 business days of receiving payment (excluding pre-orders, which may take longer as disclosed before purchase). The shipping fee will be confirmed upfront once your item is sourced.

4. You acknowledge and agree that we use “Stripe” (a PCI Service Provider Level 1 certificated platform) to process your payment card details. Please note that our checkout process with Stripe is served over SSL (Secure Sockets Layer), which means that sensitive card details never touch our servers.

5. If payment is not received by the due date, we reserve the right to terminate the service agreement with written or verbal notification. Please note that any upfront sourcing fees are non-refundable, as these represent the time invested in securing your desired items and maintaining our industry partnerships.

1. You may purchase products via us from our selected third party retailers and suppliers. If you require us to purchase products from a Retailer for you, we will purchase the relevant products from the Retailer on your behalf and in accordance with your instructions. To process your order, we may need to share your personal data and delivery details related to your order with the relevant Retailers. The personal data and delivery details you provide to us will be collected, stored, and processed by the privacy policies of the relevant Retailers.

2. You acknowledge and agree that each Retailer has their processing times, delivery methods and prices, and returns and refund policies. We shall endeavour to notify you of such information at the time of your order.

3. While listed prices may not include import taxes and duties, you'll be responsible for any charges levied based on factors like the retailer, product type, origin country, and your chosen delivery method. We can offer a general estimate, but accuracy is limited. We recommend researching potential import costs on customs websites or duty calculators before finalizing your purchase.

4. The products become your responsibility from the time they are delivered to you to the address you gave us, or you (or a carrier organized by you) collect them from us.

1. The details, images and descriptions of the products that we give to you when we provide the services or when we issue you with an invoice are provided to us by the Retailers. All efforts are made to ensure that such details, images, descriptions and prices are accurate, however, your product may vary slightly from the images and descriptions provided. In particular, you acknowledge that: (a) some items of jewellery and leather goods are handmade and slight variations in construction and decoration are normal;
(b) gemstone and leather materials are natural and therefore each product is unique; and
(c) no guarantees can be made as to any product’s consistency.

2. We cannot give any undertaking that products you purchase from Retailers through us will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. If the products you have ordered are not as described, flawed or not fit for purpose, we shall attempt to help you return them to the Retailer by the Retailer’s returns policy and we shall assist you where reasonably practicable in respect of any such return, exchange or refund. You also acknowledge that for every return, exchange or repair request, Retailers reserve the right to evaluate the product before agreeing to anything. Retailers will generally offer a refund for manufacturing defects but not where an item has been damaged by a customer’s handling of it.

3. Please note that if you decide to return any product for any reason other than by the paragraph above (for example because you have changed your mind or because the product does not fit), you will only be able to do so to the extent that the return is permitted by the Retailer who supplied the item. We shall assist you where reasonably practicable in respect of any such return, and you agree that you are liable for any costs incurred in the return or exchange process. In some cases, certain Retailers will allow an exchange but not a refund, or will only be able to issue a credit note. In other cases, the Retailers will accept full returns and refunds within a stated time limit. Please note any SHOP WITH ANGELA fees incurred for services or sourcing products are non-refundable in the event of a return, exchange, or refund.